Frequently Asked Questions

You can submit a complaint via our online grievance portal at complaint.php. Fill in your details, describe the issue, and submit. You will receive a unique reference number to track your complaint status online.

Visit our complaint tracking page at track-application.php and enter the reference number provided when you submitted your complaint. You will see the current status and any updates from our team.

You can reach us via the Contact page, email us at info.ict@jigawastate.gov.ng, or call our helpline. Our offices are located in Dutse, Jigawa State. Office hours are Monday to Friday, 8:00am – 4:00pm.

ICT service providers operating in Jigawa State are required to be licensed by JISITDEA. Contact our Regulatory Affairs directorate at info.ict@jigawastate.gov.ng for licensing requirements, forms, and the application process.

JISITDEA provides a range of services including ICT policy development, digital infrastructure deployment, e-governance platforms, digital literacy training, regulatory oversight of ICT service providers, and data analytics support for government ministries.

Citizens can benefit from free digital literacy training, access to e-government services, ICT skills development programmes, and youth tech entrepreneurship initiatives. Visit our Activities page or contact us for current programme schedules.

Yes. JISITDEA runs capacity building programmes specifically for civil servants and government MDA staff, covering digital skills, cybersecurity awareness, e-government system usage, and data management.