Track Your Application

Enter your reference number to get a real-time update on your complaint or application status.

Lookup

Track by Reference Number

Enter the reference number you received when you submitted your complaint
(e.g. JIS-A1B2C3D4).

Your reference number was shown on screen and emailed to you after submission.

Help

Can't find your complaint or having trouble tracking it?

Find answers to common tracking and complaint questions on our FAQ page.

Get direct help from our support team if you are unable to track your complaint.

Haven't submitted yet? Start a new complaint through our grievance portal.